MEET THE FOUNDER
Heather Dwyer here, Founder and Principal Consultant of Dwyer Consulting Company, Inc.
I founded DCC with a simple mission: to help hospitality organizations operate smarter, think differently, and grow with intention.
Through strategic consulting, we identify opportunities, solve operational challenges, and build sustainable solutions that move businesses forward.
Practical Experience & Custom Strategies for success
Our Inspiration: Dwyer Consulting Company (DCC) began in 2020. In the wake of COVID’s profound impact on the travel and hospitality industry, critical knowledge gaps emerged within hotel teams. That’s where we come in. We recognized there were proven best practices and powerful tools that many hotels and businesses could leverage to elevate their people and performance. We weren’t about to keep them to ourselves!
At DCC, we exist to share this expertise, bridge those gaps, and help teams thrive with renewed confidence and capability.
Real-Life Experience
Our team possesses recent experience in the very positions we coach and train for, ensuring authentic, real-life expertise in every advice and strategy.
Personalized Solutions
We embrace the understanding that every company is unique, with its own set of distinct needs and challenges, and create personalized solutions tailored to the specific circumstances of your hotel.
Transformative Results
We dive into sales teams, processes and systems, identify areas of improvement, and advise on and execute tailored action plans for transformative results.
“Heather is an incredible asset to a sales team. I am always impressed with her strategic approach. She excels at establishing meaningful relationships and provides a 'trust' that she understands her and her client’s end-user and cares enough to recommend the right solution.”
Where it began. . .
Heather Dwyer brings over 15 years of dynamic leadership in the hospitality industry to her role and business. With a rich background spanning luxury hotels and resorts in bustling cities like Boston, Las Vegas, and Southern California, Heather has honed her expertise in coaching, training and consulting teams in areas of group sales, marketing, and customer experience.
A true pioneer in her field, Heather's passion lies in revolutionizing sales teams and empowering them to surpass their goals through innovation and efficiency. Her ability to forge authentic connections with clients and their teams has been the driving force behind her successful career in hospitality.
Over the past 15+ years, Heather has made her mark in luxury hotels, flagship food and beverage companies, and the nonprofit sector, leaving a lasting impression wherever she goes. Her extensive experience includes notable collaborations with prestigious hotels such as The Pelican Hill Resort in Newport Beach, CA; Turtle Bay Resort in Hawaii; The Irvine Company resorts, and many more. Her innate talent for negotiation, cultivated from a young age, has paved the way for her illustrious career in hospitality sales and ultimately inspired the creation of Dwyer Consulting Company.
Heather excels in identifying untapped opportunities, facilitating successful sales strategies, nurturing partnerships, and diversifying revenue streams. Her areas of specialization include sales strategy, marketing optimization, customer service excellence, and leadership development. As a visionary leader, Heather is committed to fostering innovation and a culture of high performance.
Heather graduated with honors from the University of Nevada Las Vegas, where she laid the groundwork for her remarkable career.
Over the past five years in business, Heather has intentionally tapped into the best resources and talent the hospitality world has to offer—from acting coaches who elevate public speaking, to wedding experts who teach the mastery of event experiences, to top-tier sales negotiators who teach how to authentically close deals with both confidence and grace. Her approach isn’t about quick fixes; it’s about bringing together diverse expertise to continuously adapt and elevate in the ever-evolving business landscape.
“Your network is your net worth” as a wise mentor once told her. Words she lives and breaths by in her business today.
