BOUTIQUE HOSPITALITY CONSULTING & EXCUTIVE CX
Strategic insight. Objective perspective.
Elevated guest experience. Measurable results.
Dwyer Consulting Company helps hospitality and service-driven organizations uncover hidden opportunities, eliminate operational friction, and elevate performance through strategic assessments and hospitality-inspired solutions.
Who we are. What we do. Why it matters. How to work with us.
Designed for immediate executive scannability, establishing credibility within 10 seconds.
Who We Are
A boutique, executive-level hospitality consulting firm founded by Heather Dwyer, bringing 20+ years of luxury hotel, group sales, and commercial leadership to every advisory relationship.
What We Do
We provide objective customer journey evaluations, secret shops, sales process audits, workflow redesign, and high-impact keynote presentations for hospitality and corporate leaders.
Why It Matters
In high-touch hospitality, small operational blind spots lead to lost bookings, delayed inquiries, and diluted guest loyalty. We identify friction points before they become costly habits.
How to Work With Us
Begin with a 30-minute discovery conversation to align on priorities. We then conduct an impartial assessment and deliver practical recommendations with an actionable roadmap.
ABOUT DWYER CONSULTING COMPANY
Dwyer Consulting Company helps organizations see their business through a different lens. We combine strategic insight, objective assessment, and hospitality-inspired thinking to uncover opportunities, strengthen performance, and create more meaningful customer experiences.
With more than two decades of experience across hospitality, sales, and business, we look beyond the obvious to identify the details, gaps, and opportunities that can make a measurable difference.
Our Strategic Approach
A streamlined, proven roadmap designed to turn insights into measurable growth.
Discover
We begin with an initial conversation to understand your business, goals, challenges, and where you believe opportunities may exist.
The objective is to gain the 30,000-foot view before determining where deeper analysis is needed.
Assess
Through observation, data, conversations, and operational review, we identify gaps, friction points, untapped opportunities, and areas where small shifts could create meaningful impact.
No two engagements look exactly the same.
Act
We translate our findings into practical recommendations, clear priorities, and an actionable roadmap your team can implement.
The goal is not simply to identify what could be better. It is to help you understand what to do next.
Fresh perspective. Clear direction. Meaningful action.
Core Service Architecture
Organized to clearly differentiate DCC's executive advisory services from sister agency Consiére.
Sales & Service Performance
Strengthening sales processes, service delivery, workflows, team effectiveness, and commercial performance across hotel and service organizations.
- ✓ Pipeline, pace, and conversion diagnostics
- ✓ Inquiry response time & speed-to-lead
- ✓ Standard Operating Procedures (SOPs)
- ✓ Sales team coaching & fractional leadership
Speaking & Experiences
Keynotes and select engagements centered around customer experience, hospitality, sales, service, and genuine human connection.
- ✓ Signature Talk: "Customer Service Through Hospitality"
- ✓ Generating Leads in the New Generation
- ✓ Pitch & Storytelling: Connection that closes
- ✓ Executive retreats and customized sessions
CX Audits & Assessments
Providing an objective view of the customer journey through secret shops, experience audits, sales assessments, and actionable recommendations.
- ✓ Proprietary 100+ point luxury checklist
- ✓ Arrival, ambiance, verbiage, service cadence
- ✓ Executive debrief with leadership
- ✓ Anonymous, discreet, and tailored
Hospitality-Inspired CX
Applying the principles of exceptional hospitality to help organizations create more thoughtful, memorable customer and employee experiences.
- ✓ Applying 5-star hotel principles
- ✓ Touchpoint journey mapping & friction reduction
- ✓ Empathy, anticipation, and recovery
- ✓ Elevating culture from transactional to memorable
Real insight. Meaningful impact.
Your business is full of moving parts. Sometimes, the biggest opportunities are hiding in the details you see every day.
An outside perspective can reveal what is working, where friction exists, and where small changes can create meaningful results.
Allow Dwyer Consulting Company to take a closer look. Through strategic insight, objective assessments, and hospitality-inspired thinking, we help organizations uncover opportunities and turn observations into action.
READY TO CREATE MEANINGFUL RESULTS?
See what a fresh perspective and the right strategy can do for your business.
