Strategic Consulting & Assessments
Strategic Insight. Measurable Results.
You and your team are the driving force behind seamless service and satisfied stakeholders — but even the most capable professionals can benefit from a fresh, objective perspective.
Objective
Outside Perspective
Data-Driven
Assessments & Findings
Actionable
Clear Recommendations
Your Strategic Partner in Hospitality Consulting
Dwyer Consulting Company provides an objective, hospitality-trained lens into your customer experience, sales organization and operations. Through observation, data, stakeholder conversations and detailed assessments, we identify gaps, uncover opportunities and translate our findings into clear, actionable recommendations.
We see what you may be too close to see.
01
Observe
On-site evaluation of your operations and customer touchpoints.
02
Analyze
Data-driven review of pipeline, pace, and performance reports.
03
Converse
Stakeholder conversations to uncover hidden challenges.
04
Recommend
Clear, actionable recommendations translated from findings.
What We Evaluate
Our Assessment Areas
Sales Department Analysis
We analyze pipeline, pace, and performance reports to uncover trends, gaps, and revenue opportunities.
Customer Experience Assessments
We audit the customer journey from first touchpoint to follow-up, identifying friction points and elevating the overall experience.
Brand Experience
We assess your marketing materials to ensure your story is clear, consistent, and connects with your ideal guest.
Systems
We evaluate how your team leverages CRM and technology tools to manage customer data and communications effectively.
Workflows
We optimize team processes and task management to boost efficiency, accountability, and service delivery.
Leadership
We assess the culture, communication, and leadership styles within your team to identify strengths and areas for growth.
A hospitality-trained lens into every layer of your business.
Through observation, data, stakeholder conversations and detailed assessments, we identify gaps, uncover opportunities and translate our findings into clear, actionable recommendations.
- Customer experience and guest journey audits
- Sales pipeline and performance analysis
- Brand, marketing, and messaging assessment
- Systems, workflows, and leadership evaluation
Heather made an incredible impact speaking at our annual sales summit. Her sessions covered timely, relevant topics and delivered practical takeaways our sellers could put into action immediately. The results speak for themselves. We bring her back every year and our team always looks forward to the fresh insights and strategies she shares.
Chief Commercial Officer
Turtle Bay Resort
Get in Touch
Send us a message
Tell us about your organization and the topics you’re most interested in. We’ll recommend the talk that will have the greatest impact.